In the event you cannot install the Microsoft® Access Developer’s Toolkit, please refer to the telephone support offerings below. Microsoft’s support offerings range from no-cost and low-cost electronic information services (available 24 hours a day, 7 days a week) to annual support plans and CD-ROM subscription programs. Please check the Technical Support section in online Help for detailed information.

Microsoft support services are subject to Microsoft’s then-current prices, terms, and conditions, which are subject to change without notice.

Standard Support

No-charge support from Microsoft support engineers is available via a toll call between 6:00 A.M and 6:00 P.M. Pacific time, Monday through Friday, excluding holidays. In Canada, call between 8:00 A.M and 8:00 P.M. Eastern time, Monday through Friday, excluding holidays. This support is available for 30 days after you make your first call.

  • In the United States, for technical support for the Microsoft Access Developer’s Toolkit, call (206) 635-7050.
  • In Canada, for technical support for the Microsoft Access Developer’s Toolkit, call (905) 568-3503.

When you call, you should be at your computer and have the appropriate product documentation at hand. Be prepared to give the following information:

  • The version number of the Microsoft product that you are using
  • The type of hardware that you are using, including network hardware, if applicable
  • The exact wording of any messages that appeared on your screen
  • A description of what happened and what you were doing at the time
  • A description of how you tried to solve the problem