Another pair of related questions:
Occasionally I run across a problem with one or another Microsoft product. So far, I have always figured out a workaround and so calling support is not the issue. What I'm looking for is a place to send e-mail to alert the proper people to the problem. No, I 'm not looking for a separate e-mail address for each product. Is there such an e-mail address?? Sending e-mail to msdn@microsoft.com just gets you a canned response, which becomes boring after the third or fourth time.
For example: Installing BackOffice 1.5 SDK on a disk with more than 2 GB free space fails, doing a backward search in MS Developer Studio after just starting it causes an access violation (after you've been in it a while and done lots of searches, this is not a problem).
What I'm looking to do is to help the developers solve the problem so that in the next release (of whichever product) I won't still have to use workarounds.
Thanks in advance,
James A. Gray
What is the correct way to report MSDN Library omissions? An e-mail message sent to msdn@microsoft.com just generated an automated response. Whether a real person will ever see it is unclear.
For the past two cycles (April 1996 and July 1996), the Windows NT Resource Kit Networking Guide has been missing from the MSDN Library. Fortunately, I still have the January 1996 MSDN Library, which does contain it.
Berry Ratliff
These problems are both symptoms of the same disease: I-Dunno-Who-Itis. With this disease, the cure varies depending on the symptoms.
For product bugs, call Microsoft Product Support at the number shown in your product's documentation. Naturally, we don't charge for bug reports. If you like, you can also post in one of the Microsoft newsgroups. We don't have an e-mail address for bug reports, but we do have a wish-list mailing address: mswish@microsoft.com.
For problems with MSDN, either call the product support number listed in the MSDN Library article "Microsoft Developer Network Support Policy," or e-mail msdn@microsoft.com. We do indeed have a great (if overworked) human who reads this mail, and, although he doesn't have time to reply to each message, he deals with everything he gets.
Unfortunately, the Windows NT Resource Kit Networking Guide will not be back on the October Library CD, so hold onto your January CD while Dr. GUI's crack medical staff looks into restorative surgery.