With Web Response, you can conveniently submit questions via e-mail. This option is ideal for detailed questions or questions with attached files. You can submit questions 24 hours a day and will receive a response from an engineer within one business day. To submit your question, go to http://support.microsoft.com/support, find the Web Response option and choose from one of the following options.
The amount of no-charge support for which you are eligible is described in the preceding Standard No-Charge Support section.
If you have used up your Standard No-Charge Support as described above, you can submit your question for a fee of $95 U.S.