If your question is urgent and more complex

Telephone a Microsoft Technical Support engineer

Microsoft Technical Support provides no-charge and fee-based support via telephone. The amount of no-charge support will vary depending on which edition of the product you purchased, as described below.

Standard No-Charge Support for help during regular business hours

Note   No-charge support is available for current versions only.

• If you acquired Visual Studio Professional Edition, Visual Basic Enterprise Edition, or Visual C++ Enterprise Edition

  You will receive a total of two support incidents at no charge. You can apply these two no-charge incidents toward any of the products included in the edition you acquired. For additional information, see note below.

• If you acquired Visual Studio Enterprise Edition

  You will receive a total of four support incidents at no charge. You can apply these four no-charge incidents toward any of the products included in the Visual Studio Enterprise Edition. For additional information, see note below.

• If you acquired Visual Basic Professional Edition, Visual C++ Professional Edition, Visual J++, Visual InterDev, Visual FoxPro, or Visual Source Safe

  You will receive a total of two support incidents at no charge for the product you acquired.

To receive Standard No-Charge Support for the products described above

You can receive Standard No-Charge Support via e-mail or via telephone by calling (425) 635-7012 between 6:00 A.M. and 6:00 P.M. Pacific time, Monday through Friday, excluding holidays.

Note   Microsoft Internet Explorer, Windows NT Option Pack, and FrontPage may have been included with one of the products you have purchased, however the available support options are separate from those listed above.  If you have a question regarding any of these products, please see the technical support section of the individual product’s Help file.

• If you acquired Visual Basic Learning Edition, Visual C++ Standard Edition, Visual J++ Standard Edition, or MSDN Library Edition

  You will receive no-charge support for issues related to setup and installation only.  For all other issues you will need to purchase Pay-Per-Incident Support as described below.  You can receive Standard No-Charge Support via telephone by calling (425) 635-7033 between 6:00 A.M. and 6:00 P.M. Pacific time, Monday through Friday, excluding holidays.

Pay-Per-Incident Support - for help after-hours or to supplement Standard Support

If you need help after-hours, or if you have used up your incidents of Standard No-Charge Support as described above, you can purchase Pay-Per-Incident Support for a fee of $95 U.S. per incident by calling (800) 936-5800. Support fees will be billed to your VISA, MasterCard, or American Express card. In the United States, you can also call (900) 555-2300 to have support fees applied to your telephone bill.