The following four reports (.rdl files) are provided as part of the UII QuickStarts:

• AgentIdleTime
• AgentLoginSummary
• HostedApplicationUsage
• HostedApplicationUsagePerAgent

UII Administrator can generate reports as explained next.

To create a report

1. Using CRM administrator credentials, log on to Microsoft Dynamics CRM.
2. In the left navigation pane, click Workplace > Reports.
3. The Available Reports list page appears, as shown in the following illustration. Double-click the report name to generate a report.