UII client components are the client-side assemblies that are used to build integrated desktops, integrate applications, incorporate Computer Telephony Integration (CTI), and manage sessions. UII client components include the following:

• Framework – The software runtime environment that is used to integrate different applications into an Integrated Agent Desktop.
• HAT Software Factory – An extension for Microsoft Visual Studio 2010. Developers use the HAT Software Factory to inspect and create hosted application workflow automations.
• Quickstarts – Examples that help you understand the framework components.